At NØRDTRAIN™, customer satisfaction is important to us. If your order arrives damaged, defective, misprinted, incorrect, or not as described, we will offer a replacement or refund where appropriate.
We ask that any damage, manufacturing defects, fulfilment issues, or quality concerns are reported within 14 days of delivery wherever possible so that we can investigate and resolve the issue promptly.
All NØRDTRAIN™ products are made to order. This means each item is produced specifically for you once an order is placed.
Because of this, we are unable to accept returns or exchanges for:
We strongly recommend checking the product description and size guide carefully before placing your order.
If your order arrives:
Please contact us as soon as possible and, where possible, within 14 days of delivery. We will investigate the issue and arrange a replacement or refund where appropriate.
If your order has not arrived within the expected delivery timeframe, please contact us.
We will work with our fulfilment partner and the delivery carrier to investigate. If an order is confirmed as lost in transit, we will arrange a replacement or refund where appropriate.
Orders may be cancelled before production begins.
Once an order has entered production, cancellations are no longer possible because each item is made specifically to order.
Please email hello@nordtrain.com with:
We aim to respond to all enquiries within 48 hours.
Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015.
Every NØRDTRAIN product is made to order to reduce waste and avoid unnecessary overproduction. Please allow 3-5 working days for production before it is dispatched. Once dispatched;
To ensure every garment meets our quality standards, please allow up to 10 working days for UK orders.
